“Living Hope Home Healthcare prides itself on treating our patients with the utmost compassion and care,” remarked President/CEO, Ng Kit Cheng. CMS Five-Star rating is a great accomplishment,. I am incredibly proud, humbled and thankful for all the hard work by our phenomenal teams who always strive to do their best, and this 5-star rating is a reflection and recognition of how successful our team members have been at providing the highest quality of care for our patients. This is the highest rating possible from CMS and reflects the quality of care being delivered by our teams to ensure patients and their families are at the center of all we do."

The 5-star rating system allows patients and caregivers to easily compare home health agencies in their area. According to CMS, it is the national standard for collecting information on patient experiences that enable valid comparisons among all home health agencies. Star ratings range from 1 to 5 and demonstrate how a home health agency stands up to other home health agencies.

The state and national average for home health agencies is 3.5 stars. An agency is performing better than average compared to other agencies if it receives a star rating higher than 3.5. A star rating lower than 3.5 means that an agency’s performance was below average. While the majority of home health agencies in the nation are in the 3-3.5 star category.